CASE STUDIES

CASE STUDY:

KEY BANK

Urban Initiative

Key recognized a financial opportunity within the $72 billion dollar check-cashing industry, so they engaged Synergy to take a strategic leadership role in the Urban Strategy Initiative as well to conduct multiple marketing functions.

Read more >>

CASE STUDY:

KENT STATE UNIVERSITY

Supplier Diversity Initiative

The board, administration, and staff of KSU understood there was a critical need for change in the way they did business with suppliers. Synergy gave them the information and a roadmap that they needed to become a nationally-recognized supplier diversity example.

Read more >>

CASE STUDY:

LIFE LINE SCREENING

Marketing Strategies

Life Line Screening trusted Synergy when the company wanted to update its brand, design a means to communicate with customers on an ongoing basis, and obtain customer experience data.

Read more >>

CASE STUDY:

NATIONAL CITY BANK

Small Business Product Design

Synergy assisted in project design to suit previously underserved small business owner’s needs and conducted numerous sales training programs across the institution.

Read more >>

CASE STUDY:

STARK COUNTY REGIONAL TRANSIT AUTHORITY

Employee Experience & Satisfaction Study

Synergy designed and implemented a comprehensive qualitative and quantitative study, which provided detailed guidance to improve communication, trust, and employee engagement.

Read more >>

CASE STUDY:

TIME WARNER CABLE

Customer Retention and Competitive Analysis Study

By drilling down and determining why customers were defecting, assessing their decision-making process, and identifying trends that caused customers to defect, Synergy was able to identify win-back strategies to implement which ultimately increased profitability.

Read more >>

CASE STUDY:

CLEVELAND/CUYAHOGA 
WORKFORCE INVESTMENT BOARD

Customer Experience Audit

Synergy was contracted to create a comprehensive customer audit for the 11 Workforce Development sites, providing valuable information regarding the attributes and strengths of the program, as well as its challenges.

Read more >>